Best Security Awareness Training Tools for MSSPs in 2026

You’re an MSSP managing security awareness training across 50+ customers, each with different compliance requirements, risk profiles and internal cultures. Every platform you’ve tried feels like it was built for a single enterprise, not a managed service provider. Administrative overhead eats into margins, onboarding takes too long, and clients keep asking for measurable risk reduction, not just completion certificates.

If this sounds familiar, you’re not alone. While the security awareness training (SAT) market has exploded, most platforms still assume a single-tenant, in-house security team. For MSSPs in 2026, that model no longer works.

Modern MSSPs need platforms that support true multi-tenancy, automation, standardized delivery, and behavior-based metrics that can stand up in quarterly business reviews. This guide evaluates five leading SAT platforms specifically through an MSSP lens, focusing on operational efficiency, scalability, and the ability to deliver differentiated human risk services.

Quick Comparison: Top MSSP Security Awareness Platforms

Symbol Security - Best All Round Tool For MSSPs

Symbol Security positions itself as a human cyber risk reduction platform rather than a traditional SAT tool. This approach is particularly attractive for MSSPs looking to move beyond checkbox compliance and into higher-value advisory and vCISO-style services.

How Well It Serves MSSPs

Symbol was designed with MSSPs in mind. The platform supports provider-led delivery models where the MSSP owns the customer relationship and billing, while the platform underpins service execution. Beyond training, Symbol layers in human-risk-adjacent capabilities, allowing MSSPs to package broader offerings under a single platform.

Symbol was designed for environments where security is important but time, staffing, and attention are limited. The platform supports true multi-tenant administration and automation for MSSPs, while also offering an optional Managed Program for organizations or partners that prefer a done-for-you approach.

What Makes Symbol Unique

Symbol’s differentiation is not just what it delivers, but how. It bridges the gap between software and service, giving MSSPs and mid-market organizations the freedom to choose how hands-on they want to be, while still delivering measurable reductions in human cyber risk.

Key Capabilities

• Short, engaging security awareness training delivered in monthly micro-sessions
• Phishing simulations focused on reinforcement and education, not punishment
• Symbol’s PolicyPro product for mapping training to company-specific policies and measuring understanding
• Optional cyber threat surveillance, including dark web and domain monitoring
• Clear, executive-ready reporting designed for compliance and leadership visibility
• Multi-tenant workflows and automation for MSP and vCISO delivery

Strengths for MSSPs

• MSSP-first architecture: Built for managed service delivery, not retrofitted from an enterprise tool.
• Low administrative overhead: Designed to run with minimal tuning, helping preserve margins at scale.
• Human risk bundling: Enables MSSPs to upsell beyond SAT into broader human risk services.
• Flexible simulation delivery: Reduces reliance on email-only phishing campaigns, easing tenant complexity.
• Clear client visibility: Reporting supports proactive conversations with leadership and boards.

Weaknesses / Considerations

• Limited public technical depth: MSSPs with complex automation needs may need deeper validation.
• Newer market presence: Less brand recognition than long-established vendors.
• Feature validation required for enterprises: Large or highly regulated clients may need proof of depth before adoption.

KnowBe4 - Best for Established MSSPs with Diverse Client Portfolios

KnowBe4 remains the most recognized name in security awareness training. For MSSPs managing a wide range of client sizes, industries, and geographies, its maturity and breadth make it a reliable choice.

How Well It Serves MSSPs

KnowBe4 offers a dedicated Partner and Multi-Account console built specifically for service providers. MSSPs can standardize deployments, manage users across accounts, and support varied compliance needs without switching platforms.

What Makes KnowBe4 Unique

KnowBe4’s scale, content depth, and ecosystem maturity are unmatched. Its partner console allows MSSPs to deliver consistent services across diverse customers, while AI personalization helps reduce operational friction.

Key Capabilities

• Extensive and frequently updated training content library
• Advanced phishing simulations with deep customization
• AI-driven personalization and campaign optimization
• Partner-focused multi-account management console
• Detailed reporting for compliance and executive reviews
• Broad integration support with directories and business apps

Strengths for MSSPs

• Mature multi-account framework: Purpose-built partner console supports scale and standardization.
• Unmatched content breadth: Supports global clients, varied industries, and niche compliance needs.
• AI-driven automation: Reduces manual tuning across large customer portfolios.
• Strong market credibility: Often requested by name by customers and auditors.
• Extensive integration ecosystem: Works well in complex, mixed-technology environments.

Weaknesses / Considerations

• Platform complexity: Can overwhelm smaller clients without strict MSSP templates.
• Operational discipline required: Naming conventions, templates, and processes must be enforced.
• Premium Pricing: Less suitable for price-sensitive SMB markets.

Hoxhunt - Best for Behavior-Focused Premium Programs

Hoxhunt takes a fundamentally different approach to security awareness, prioritizing continuous behavior change over periodic training events. This makes it ideal for MSSPs positioning themselves as strategic cybersecurity partners.

How Well It Serves MSSPs

Hoxhunt uses an Owner / Managed Organization model that mirrors how MSSPs actually operate. Its continuous coaching model provides measurable behavioral telemetry, which MSSPs can use to demonstrate real risk reduction over time.

What Makes Hoxhunt Unique

Hoxhunt’s continuous coaching model and telemetry-rich analytics set it apart. Rather than proving compliance, MSSPs can prove behavior change, an increasingly important differentiator in mature security programs.

Key Capabilities

• Micro-learning modules with automated coaching loops
• Gamification and adaptive training algorithms
• True multi-tenant architecture
• AI-assisted content creation
• Rich analytics with export and SIEM integration options
• Flexible tenant and email configuration support

Strengths for MSSPs

• True multi-tenant design: Architecture aligns naturally with MSSP operating models.
• Behavior-change focus: Enables demonstration of real-world risk reduction.
• Premium service positioning: Supports higher-value consulting and advisory offerings.
• Advanced analytics: Ideal for data-driven clients and security leadership.
• Flexible tenant handling: Accommodates complex identity and email environments.

Weaknesses / Considerations

• Non-traditional approach: Clients expecting classic training catalogs may need education.
• Microsoft-centric optimization: Works best in Microsoft-heavy environments.
• Higher price point: Better suited to mid-market and enterprise customers.

BullPhish ID - Best for SMB-Focused MSPs

BullPhish ID is purpose-built for MSPs delivering security awareness training to small and mid-sized businesses. Its focus is operational simplicity, speed, and predictable service delivery.

How Well It Serves MSSPs

The platform emphasizes automation, branding, and ease of deployment. For MSPs managing hundreds of small clients, BullPhish ID minimizes per-tenant overhead while still meeting insurance and compliance expectations.

What Makes BullPhish ID Unique

BullPhish ID excels by doing less, but doing it well. Its design prioritizes MSP margins, speed, and repeatability, making it a strong choice for high-volume SMB service models.

Key Capabilities

• Animated training lessons with built-in quizzes
• Pre-built phishing simulation kits
• White-labeled customer portals
• Automated directory synchronization
• Simplified compliance-focused reporting
• Integration with the broader Kaseya ecosystem

Strengths for MSSPs

• MSP-centric design: Built specifically for managed services, not enterprises.
• High operational efficiency: Minimal customization and automation-first workflows.
• Strong SMB fit: Content is accessible for non-technical users.
• Easy service tiering: Well-suited for standardized Bronze/Silver/Gold offerings.
• Ecosystem integration: Natural fit for MSPs already using Kaseya tools.

Weaknesses / Considerations

• Limited enterprise depth: Not ideal for large or heavily regulated clients.
• Ecosystem dependency: Maximum value comes from broader Kaseya adoption.
• Smaller content catalog: Less flexibility for niche or global requirements.
  
  

Proofpoint Security Awareness Training - Best for Enterprise and Regulated Clients

Proofpoint delivers enterprise-grade security awareness training backed by real-world threat intelligence. It is best suited for MSSPs serving large organizations or regulated industries.

How Well It Serves MSSPs

Proofpoint supports multi-tenant administration and offers optional managed awareness services. This allows MSSPs to deliver sophisticated programs without building deep in-house specialization.

What Makes Proofpoint Unique

Proofpoint’s threat intelligence integration and optional managed services make it ideal for MSSPs delivering high-assurance security programs to enterprise clients.

Key Capabilities

• Phishing simulations informed by live threat intelligence
• Culture and security maturity assessments
• One-click phish reporting with automated analysis
• Just-in-time “teachable moments”
• Multi-tenant administration for complex organizations
• Integration with Proofpoint’s email security stack

Strengths for MSSPs

• Enterprise-grade maturity: Suitable for global and regulated environments.
• Threat-informed training: Simulations mirror real attacker behavior.
• Optional managed services: Reduces MSSP operational burden for complex clients.
• Strong ecosystem adjacencies: Natural bundling with email security offerings.
• Compliance-ready reporting: Supports audits and regulatory scrutiny.

Weaknesses / Considerations

• Premium Pricing: Often out of reach for SMB-focused MSSPs.
• Higher operational complexity: Requires more setup and expertise.
• Less MSP-native: Originally built for enterprises, not service providers.

How MSSPs Should Package Security Awareness Training in 2026

Leading MSSPs are shifting away from standalone, tiered security awareness training (SAT) offerings. Instead, they're integrating SAT as a core component of broader cybersecurity solutions. The market trend favors bundling SAT into comprehensive cybersecurity tool stacks or strategic vCISO service packages.

Bundling Strategies for MSSPs:

1. With Cybersecurity Tool Stacks:

• SAT complements technical security solutions like EDR, email security gateways, MDR, and robust backup/DR.
• Positions user training as a vital human layer alongside technology.
• Creates a holistic defense where tech and education reduce overall risk.
• Example: A common security bundle might include managed antivirus, advanced email filtering, and foundational SAT (e.g., monthly phishing simulations and quarterly training).

2. Within vCISO Offerings:

• SAT is an indispensable fit for strategic client engagements.
• Reinforces broader security initiatives such as:
• Policy development
• Compliance readiness (HIPAA, CMMC, SOC 2 audit prep)
• Incident response planning
• Ongoing security posture management
• The vCISO guides the human risk strategy, using SAT to measure effectiveness and align with client goals.
  

Key Metrics for Proving Value:

Regardless of how SAT is bundled, tracking metrics is essential to demonstrate real security improvement, not just participation. Focus on:

• Phishing failure rates
• Timely reporting of suspicious emails
• Identifying repeat offenders
• Analyzing overall human risk trends

These metrics provide actionable insights for clients and prove the tangible ROI of your bundled security services.

How to Choose the Right SAT Platform for Your MSSP

Now that you've seen the options, how do you decide? A powerful platform for an enterprise is often the wrong choice for an MSSP. When evaluating solutions, filter your decision through these key criteria that define a successful managed service.

• Multi-Tenancy: Is the platform truly multi-tenant with a single dashboard to manage all clients, or is it a clunky partner portal that forces you to log in and out of different instances? True multi-tenancy is the foundation of an efficient, scalable service.
• Ease of Management & Automation: How much technician time will it consume per client? A platform with a clean UI, quick setup, and automated campaign scheduling frees up your team to focus on higher-value tasks.
• Pricing and Profitability: Is the Pricing model transparent and structured for resale? Opaque, quote-based enterprise Pricing makes it impossible to create a standardized, profitable offering. Look for a vendor with a clear, MSP-focused Pricing model.
• Co-Branding and Client Reporting: Can you make the platform look like your own? The ability to co-brand the solution and provide clients with professional, value-driven reports is crucial for reinforcing your brand and demonstrating the ROI of your services.
• Effectiveness: Beyond checking a box, does the tool use real-world threat intelligence to actually make clients safer? Effective training and realistic simulations reduce client risk, which ultimately reduces your support tickets.