FAQ
Frequently asked questions
Quick answers to common questions about Report a Phish.
Turn Every Employee Into a Threat Hunter
Phishing is still the #1 human risk security teams face — and it's not close.
Most awareness programs stop at training. Lasting risk reduction comes from sustained behavior change — and a reporting culture is how that change becomes visible and measurable.
How It Works
From Inbox to Dashboard in Three Simple Steps
Getting started takes only minutes. Once enabled, users can report suspicious emails directly from their inbox — whether they're on Outlook or another email platform — giving your team immediate visibility into potential threats.
01
Enable
Activate Report a Phish for your managed companies through the Symbol Security platform.
02
Notify
Outlook users see a Report a Phish button directly in their inbox. Users on other email platforms report by forwarding to a dedicated Symbol address instead.
03
Report
When a user identifies a suspicious email, they report it in seconds — earning Cyber Champs points and climbing the leaderboard, while your team gets immediate visibility in the centralized dashboard.
Fewer Tickets. More Meaningful Reports. Happier Clients.
A strong reporting culture doesn't happen by accident. Report a Phish gives your workforce the habit — and gives you the data to prove it's working.
Instant visibility
See every reported email as it comes in, across every client, from one dashboard.
Fast categorization and response
The sooner a report reaches you, the sooner you can act. Reports are categorized as Malicious, Spam, or Normal — feeding directly into your organization's Cyber Risk Score.
Increased User Participation
Every report is measurable proof of an active, engaged client — data you can bring straight into QBRs.
Greater Client Value
Demonstrate a practical security capability that helps clients participate in protecting their organization, with reporting data ready to feature in client Boardroom Reports.
Automatic simulation tagging
Phishing simulations are flagged automatically, so you're never wasting time on your own test emails.
It's part of your Symbol Security plan. No extra cost. No extra setup.
What is Report a Phish?
A one-click button that lets users flag suspicious emails directly from their inbox, giving your security team immediate visibility into what employees are seeing.
Does this only work with Outlook?
No. Outlook users get a built-in Report a Phish button. Gmail and other email platforms can use it too — users just forward suspicious emails to a dedicated Symbol address, and reports still show up in your dashboard. Note: Gmail users won't get the same in-inbox confirmation Outlook users see when they report — reporting activity is still tracked, just without that instant on-screen recognition.
What happens after an email is reported?
Either way, the user earns points for reporting. If it's a Symbol phishing simulation, the user is recognized for correctly identifying it and the report is logged. If it's a real suspicious email, it's automatically removed from the inbox and routed to up to four destinations you configure — like a SecOps mailbox — with the message attached for review.
Does this cost anything extra?
No. Report a Phish is included in your existing Symbol Security plan.
How long does setup take?
A few minutes. Admins enable it per managed company directly in the Symbol platform — no separate install.
Does this help with compliance or cyber insurance?
Yes. An active reporting culture is increasingly something cyber insurance carriers and compliance frameworks look for as evidence of mature security practices — useful for audits, QBRs, and renewal conversations.
Isn't this the same as security awareness training?
No. Training teaches recognition; Report a Phish is where that training becomes a measurable habit — the ongoing behavior that keeps a security culture alive between training cycles.
Do users get recognized for reporting?
Yes — every report earns Cyber Champs points, and users can track their standing on the Cyber Champs leaderboard within the platform.
Your Next Threat Report Could Come From an Employee
Enable one-click phishing reporting across your companies and turn employee observations into actionable security intelligence.
Not a Symbol Security customer yet? Book a Demo