Q: Why is the “Import CSV” option disabled in my account?
A: The CSV import option is automatically disabled if you have active User Synchronization with Microsoft or Google.
Q: Which specific user fields can be imported into Symbol Security?
A: While your CSV can contain as many columns as needed, Symbol only imports the following fields: First Name, Last Name, Email Address, Title, and Categories. If a column does not match these headers, you can set it to “Unmapped,” and it will be treated as empty.
Q: Will importing a new list delete my existing users?
A: This depends on the import option you choose. Selecting “Add New Users Only” will only import users who do not already exist in your list. If you select “Update/Replace Roster,” the app will display a checkbox asking if you want to remove users not included in the CSV, but this option is disabled by default.
Q: Can I fix errors in my CSV file after I have already uploaded it?
A: Yes. After the file is processed and validated, you can click “Edit CSV” to update your user list and fix any invalid fields directly within the application before finishing the import. Also, you can click “Start Over” to detach the existing CSV and upload a new one. Note that performance may be slower when editing a large number of users.
Q: What should I check if I receive an error while trying to add new users?
A: You should verify that your current subscription plan has enough available seats. If there are not enough seats for the number of users you are attempting to add, the application will display an error.